Commerce.AI, a leading innovator in artificial intelligence (AI) technology, is thrilled to announce the launch of its groundbreaking product, auto-MATE™. Designed to revolutionize the customer service industry, auto-MATE™ is an AI-powered solution that automates contact center workflows using chatGPT, a state-of-the-art language model.

Visit https://www.commerce.ai/blog/commerce-ai-launches-auto-mate-tm

The auto-MATE™ platform is engineered to streamline customer interactions and enhance the overall customer experience. By leveraging the capabilities of chatGPT, auto-MATE™ can understand and activate customer interactions. The platform’s intelligent automation reduces after-call work, increases efficiency, and empowers contact center professionals to focus on more complex tasks.

Key Features of auto-MATE™:

• Generative AI: auto-MATE™ uses chatGPT technology to enable natural language understanding and generation, allowing the platform to automate complex workflows.
• Secure and responsible AI: auto-MATE™ is designed to handle the data within the enterprise boundaries to provide secure and responsible use of chatGPT capabilities. Data and intelligence stay within the enterprise.
• Seamless Integration: auto-MATE™ can be easily integrated into existing IT systems, providing a seamless transition to automated workflows across various integrations such as Microsoft Dynamics 365, Salesforce & Genesys Cloud.

“Commerce.AI is committed to driving innovation in the field of artificial intelligence, and auto-MATE™ is a testament to that commitment,” said Andy Pandharikar, CEO of Commerce.AI. “With auto-MATE™, we are redefining the customer service landscape by offering a solution that combines the power of Generative AI with the security, scalability, responsibility and explainability needed for a world-class enterprise solution.”

auto-MATE™ is now available for businesses looking to transform their customer service operations. To learn more about auto-MATE™ and how it can benefit your business, visit https://www.commerce.ai or contact the Commerce.AI sales team at human@commerce.ai.