ManageEngine, the enterprise IT management division of Zoho Corporation, today announced the findings from the Total Economic Impact™ (TEI) study it commissioned for its flagship, full-stack ITSM solution, ServiceDesk Plus.
The study revealed that ServiceDesk Plus users can see total economic benefits of a net present value up to $2.08 million over three years. The study, conducted by Forrester Consulting, demonstrated the benefits and savings businesses gain by implementing ServiceDesk Plus for their IT and enterprise service management operations.
For this global study, Forrester interviewed four decision-makers across the financial services, telecommunications and cosmetics industries who are using the Enterprise Edition of ServiceDesk Plus. Based on these interviews, Forrester composed a representative composite organization to analyze the benefits and costs of implementing ServiceDesk Plus. The study concluded that enterprises can achieve an ROI of up to 352% when they migrate to ServiceDesk Plus.
“Choosing the ITSM solution that best fits their needs and process maturity continues to be a top challenge for IT organizations,” said Rajesh Ganesan, vice president at ManageEngine. “Among other factors, establishing a credible ROI is critical for technology leaders to convince those making purchasing decisions. ServiceDesk Plus is a popular choice among thousands of customers already, and this comprehensive Forrester study can help enterprises reach a decision faster when selecting an ITSM tool and build conviction about the solution’s potential ROI.”
The study quantified the various benefits that organizations experience with ServiceDesk Plus. Here are some of the key findings:
According to the TEI study, ServiceDesk Plus isn’t an isolated solution for the IT department. It comes with rapid-start enterprise service management features that extend ITSM capabilities beyond technology services to address business-centric use cases. “IT, human resources, finance—almost everyone in the company uses ServiceDesk Plus regularly,” said a director of IT service management interviewed by Forrester.
Besides the quantified benefits, the TEI study reported on the flexibilities of ServiceDesk Plus, including its integrations with ManageEngine’s expansive product ecosystem. One interviewee said, “We looked for a one-stop software solution. We’re using multiple tools from ManageEngine in addition to ServiceDesk Plus. The best part is that they’re all integrated with each other.”
To read a copy of the entire Forrester Consulting’s Total Economic ImpactTM study for ServiceDesk Plus, visit https://mnge.it/Tpq.