As part of its ongoing efforts to strengthen cooperation with other federal entities to galvanise the UAE’s digital transformation, further improve federal government services and provide quality e-services, Ministry of Finance (MoF) recently held a panel discussion on the e-Dirham system, and a workshop on the new e-Refund System for federal entities during GITEX.
H.E. Saeed Rashid Al Yateem, Assistant Under Secretary of Resource and Budget Sector, highlighted the vital role played by the ministry in improving its financial services and procedures, in order to enhance quality, efficiency and information security.
H.E. said: “The Ministry of Finance is always seeking solutions to optimise its procedures in order to provide services that match the highest standards of quality and transparency. This ensures speed and accuracy of transactions and improves customer satisfaction, which is in line with national efforts to achieve Sustainable Development Goals and underscores the UAE’s commitment to the prosperity and happiness of its communities.”
The workshop saw a presentation by the ministry team on the e-Refund System for service fees and transactions for federal entities, its importance, utility, and a user experience (UX) walkthrough. Also discussed were future steps to enhance the system by linking it with federal government entities’ operating systems, thus improving user experience. The customer journey will be crafted based on customers’ feedback, providing additional support to them through the new administrator portal that will enable them to easily manage customer accounts. The e-Revenue System is now more flexible for ministry auditors, and an additional layer of review will be added for reviewers, amounting to three stages of checks.
The e-Dirham team at MoF also held a panel discussion on the e-Dirham system – one of the vital projects of the Ministry of Finance and the latest digital payment system. A video introducing the system and its various features was showcased, while new developments as well as future updates aimed at improving user experience and providing the smart services were discussed.
The Ministry of Finance lays great importance to its annual participation at GITEX, as per the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. MoF is part of the federal government platform at GITEX and showcases its achievements, electronic and smart projects in technology and information security at the event.