Thankful,\u00a0a generative AI solution dedicated to customer service, announced it has now integrated OpenAI\u2019s ChatGPT to enhance the quality of customer service in the trillion-dollar e-commerce industry.<\/p>\n\n\n\n
For the past four years, Thankful\u2019s best-in-class AI models have been built for customer service in the e-commerce and retail industry. By interlacing these models with OpenAI\u2019s new large language models, Thankful is the first customer service technology to marry the benefits of generative text with the essential need for vertical-specific knowledge \u2013 an approach recently championed by Sam Altman, CEO of OpenAI, in recent interviews. \u201cStartups will train their own models, just not from the beginning,\u201d he said. \u201cThey will train on top of [ChatGPT] to create a model for each vertical.\u201d\u00a0<\/p>\n\n\n\n
ChatGPT builds on Thankful\u2019s ability to interact with customers in a more natural way, meeting customer expectations for personal, contextually relevant, factually accurate, and empathetic conversations.<\/p>\n\n\n\n
\u201cChatGPT 3.5 proves that conversation is now a viable interface into any body of knowledge,\u201d says Thankful CEO and co-founder Ted Mico. \u201cThis breakthrough is going to transform customer service. Thankful is leading the charge, ensuring these AI-powered conversations are more satisfying for end-customers and\u00a0business-safe\u00a0<\/em>for brands. By being a better listener, Thankful can be a better first responder.\u201d<\/p>\n\n\n\n Thankful\u2019s no-code customer experience builder, FlowsNext, gives brands control over the conversation. Brands can now leverage the personal responses generative AI offers with their own policy controls and full suite of e-commerce integrations.<\/p>\n\n\n\n \u201cWith our FlowsNext infrastructure, we give ChatGPT the tools it needs to retrieve information from backend systems, make changes to orders, and reply to customers with empathy while still perfectly enforcing policies using the brand\u2019s voice,\u201d\u00a0 said Evan Tann, Thankful\u2019s CTO and co-founder.\u00a0<\/p>\n\n\n\n Unlike many software companies that have begun to use generative AI to suggest\u00a0customer responses\u00a0to their human agents, Thankful is able to respond directly to the end-customer. It can perform actions such as canceling an order, offering discounts, order tracking and reshipping, upselling inventory, and more. This removes repetitive tickets from an agent\u2019s workflow and empowers them to focus on more critical customer queries.<\/p>\n\n\n\n On March 2, at 11 a.m. PST, Thankful\u2019s CTO, Evan Tann, will be joined by SupportNinja, Crate & Barrel, and Gladly for a free webinar on how to integrate ChatGPT into a customer support ecosystem and what\u2019s next for CX leaders. To learn more and reserve your spot,\u00a0visit their registration page.<\/p>\n","protected":false},"excerpt":{"rendered":" Thankful,\u00a0a generative AI solution dedicated to customer service, announced it has now integrated OpenAI\u2019s ChatGPT to enhance the quality of customer service in the trillion-dollar e-commerce industry. For the past four years, Thankful\u2019s best-in-class AI models have been built for customer service in the e-commerce and retail industry. By interlacing these models with OpenAI\u2019s new […]<\/p>\n","protected":false},"author":2,"featured_media":19737,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"none","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"categories":[2],"tags":[],"class_list":["post-19735","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"rttpg_featured_image_url":{"full":["https:\/\/web3unplugged.io\/blog\/wp-content\/uploads\/2023\/06\/download.jpg",299,168,false],"landscape":["https:\/\/web3unplugged.io\/blog\/wp-content\/uploads\/2023\/06\/download.jpg",299,168,false],"portraits":["https:\/\/web3unplugged.io\/blog\/wp-content\/uploads\/2023\/06\/download.jpg",299,168,false],"thumbnail":["https:\/\/web3unplugged.io\/blog\/wp-content\/uploads\/2023\/06\/download-150x150.jpg",150,150,true],"medium":["https:\/\/web3unplugged.io\/blog\/wp-content\/uploads\/2023\/06\/download.jpg",299,168,false],"large":["https:\/\/web3unplugged.io\/blog\/wp-content\/uploads\/2023\/06\/download.jpg",299,168,false],"1536x1536":["https:\/\/web3unplugged.io\/blog\/wp-content\/uploads\/2023\/06\/download.jpg",299,168,false],"2048x2048":["https:\/\/web3unplugged.io\/blog\/wp-content\/uploads\/2023\/06\/download.jpg",299,168,false],"post-thumbnail":["https:\/\/web3unplugged.io\/blog\/wp-content\/uploads\/2023\/06\/download.jpg",299,168,false],"graptor-sq-xs":["https:\/\/web3unplugged.io\/blog\/wp-content\/uploads\/2023\/06\/download.jpg",100,56,false]},"rttpg_author":{"display_name":"Admin CG","author_link":"https:\/\/web3unplugged.io\/blog\/author\/admin-cg\/"},"rttpg_comment":0,"rttpg_category":"news<\/a>","rttpg_excerpt":"Thankful,\u00a0a generative AI solution dedicated to customer service, announced it has now integrated OpenAI\u2019s ChatGPT to enhance the quality of customer service in the trillion-dollar e-commerce industry. For the past four years, Thankful\u2019s best-in-class AI models have been built for customer service in the e-commerce and retail industry. 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