Artificial intelligence is starting to become a part of everyday life, even by helping to fix potholes among other things in the city of Fairfield.<\/p>\n\n\n\n
Meet Archie, the city of Fairfield’s artificial intelligence aid. Archie can be accessed by clicking on the “Let’s Chat” bubble on the City of Fairfield’s website.<\/p>\n\n\n\n
“He’s named after our famous arches that stand on Texas Street downtown,” said Fairfield city communications manager Bill Way.<\/p>\n\n\n\n
Way added, “Archie also integrates with that app so people can report a pothole and water leak, graffiti, broken streetlights.”<\/p>\n\n\n\n
To modernize its approach to helping its residents, Fairfield turned to the tech realm.<\/p>\n\n\n\n
“An issue can be reported in real-time as opposed to calling staff and contacting staff and waiting for it to be filled out,” Way said.<\/p>\n\n\n\n
Thus, Archie came into being.<\/p>\n\n\n\n
“You can speak a language and Archie can respond in up to 71 languages by providing links and information,” Way said.<\/p>\n\n\n\n
So how does it help? It can categorize requests, delegate responsibilities and even help non-native speakers of the area.<\/p>\n\n\n\n
“Not everybody wants to go to a city website, but the familiarity of a similar language, maybe it is more inviting,” Way said.<\/p>\n\n\n\n
Way also said other cities are interested in Archie.<\/p>\n\n\n\n
“In our local networking groups,” he said. “They do have questions about Archie and they do inquire about information, so it’s nice to get the good feedback.”<\/p>\n\n\n\n
The City of Fairfield is inviting its residents to try and stump Archie so that it can continue to learn and better serve the community.<\/p>\n","protected":false},"excerpt":{"rendered":"
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