Zain, the leading digital service provider in Kuwait, has signed a Memorandum of Understanding (MoU) with Dell Technologies that will enable the service operator to implement a variety of technological solutions that will benefit clients operating in Kuwait. The MoU aims to achieve heightened levels of productivity, efficiency and profitability for clients as Zain continues its digital transformation journey and further enhances its role as a key supporter of the New Kuwait Vision 2035.

The MoU signing ceremony, held at the Zain Innovation Center (ZINC) in the company’s Shuwaikh headquarters, drew attendance from Eaman Al Roudhan, Zain Kuwait’s Chief Executive Officer; and Mohammed Amin, Senior Vice-President, Middle East, Russia, Africa and Turkey (MERAT) at Dell Technologies; as well as executive management representatives from both partners.

Eaman Al Roudhan commented, “Dell Technologies offers a comprehensive suite of solutions that meet our requirements to provide quality offerings to our clients. This strategic alliance will help solidify our position as a leading active partner of the New Kuwait Vision 2035, further enabling us to set the foundation to capitalize on the abundant opportunities presented by digital transformation.”

Mohammed Amin said, “Our partnership with Zain Kuwait reflects our shared ambitions to drive transformation in the region’s telecom sector. By modernizing the IT infrastructure and implementing advanced technology solutions, organizations can break down silos to unlock new discoveries by building an environment conducive to innovation. We are therefore committed to dedicating time and expertise to support Zain Kuwait’s vision of establishing a strong digital foundation, which will create lucrative opportunities for themselves and their customers.”

As part of the agreement, Zain will implement a multi-cloud IT strategy to leverage a range of cloud-based services. Dell Technologies will also enable Zain to provide value-added cloud services to customers, who will be able to benefit from modern enterprise technologies such as Infrastructure-as-a-Service, Platform-as-a-Service, workforce transformation, and more.

Zain will also benefit from the seamless integration of a wide range of Dell Technologies’ solutions with Zain’s internal applications. This will not only unify user data and facilitate accurate user profiling, but will also develop unique processes given the solutions’ ability to create more focused and targeted reports and campaigns.

In addition, as market and consumer demands evolve, telcos today are implementing solutions that are easy to deploy and drive down infrastructure costs and complexity. Dell Technologies’ Network Functions Virtualization (NFV) solutions enables Zain to access databases remotely in an intelligent, agile and secure fashion in a bid to further strengthen the service operator’s network infrastructure.